Refund Policy

Last updated: April 28, 2026

Trial & Refund Policy

Astrora is offered as a 3-day introductory trial that gives you immediate, full access to all premium features. You can cancel any time before your 3-day trial ends to avoid being charged for the subscription. After the trial, your subscription renews automatically; while charges are generally non-refundable once access has been provided, you are still protected by our money-back guarantee and the other cases described below.

Non-Refundable Charges

Except where our money-back guarantee or the cases in "When We Do Refund" apply, the following charges are generally non-refundable:

• The 3-day introductory trial fee once the trial period has ended, as it grants immediate full access
• Subscription renewal charges, unless our money-back guarantee applies
• Any billing period where you retained access to the Service and no refund case below applies

Plans Covered

This policy applies to all of our plans:

• 3-Day Trial — Introductory price, then an automatic recurring subscription

How to Cancel or Request a Refund

You can cancel at any time, and request a refund where one applies:

1. Cancel in the app: Settings → Subscription → Cancel Subscription
2. Or email info@astrora.org with your account email and order/transaction ID
3. Briefly explain your request (optional but helpful)

Cancellations take effect immediately for future charges. Where a refund applies, we aim to review requests within 3–5 business days; approved refunds are credited to your original payment method within 5–10 business days.

Automatic Renewal

After your 3-day trial, your subscription automatically renews at the regular price. Please note:

• Renewal charges after the trial are non-refundable
• To avoid a renewal charge, cancel during the 3-day trial or before the renewal date
• You can cancel anytime in your account settings or by contacting support

When We Do Refund

Regardless of the above, we will issue a refund for:

• Money-back guarantee — if you have actively used the program for at least a week and have not seen any improvement in your dog's behavior
• Trial cancellation — if you cancel before your 3-day trial ends
• Duplicate charges — if you were charged more than once for the same subscription
• Unauthorized transactions — if your payment method was used without your authorization
• Technical issues — if a significant service outage prevented you from using Astrora
• Any case where a refund is required by the mandatory consumer-protection law of your country

Exceptions

Outside the cases above, refunds are not available when:

• You did not cancel in time and none of the refund cases above apply
• You have had access to the Service during the period charged and our money-back guarantee does not apply
• Your account was terminated for violating our Terms of Service

Contact Us

If you have any questions about this policy or need assistance, please contact us:

Email: info@astrora.org

We're here to help and will respond within 24–48 hours.